‘I’m going to lose my mind’: 2021 was a year of air rage, canceled flights, overworked airline staff and omicron

'I'm going to lose my mind': 2021 was a year of air rage, canceled flights, overworked airline staff and omicron

New Year’s Eve is the final act in another tumultuous year for air travel.

Thousands of flights have been canceled over Christmas and New Year’s Eve weekend, as the COVID-19 omicron variant continued its rapid spread, putting pressure on staffing at airports and airlines, while snowstorms in some U.S. regions making a challenging situation even worse.

Passengers and crew expressed their frustration online. One woman wrote on Twitter TWTR, -1.30% of the busy holiday season: “Probably none of you care or follow me for this kind of stuff, but f***, being a flight attendant during the holidays is no fun. I swear if I get canceled or re-routed one more time, I’m going to lose my mind.”

Another passenger lamented about her canceled flight: “I tried to rebook, but their website was down. I called. Spent and hour on the phone only to get hung…

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